FREQUENTLY ASKED QUESTIONS

How do I start my free trial? Download Mommy AI, complete your onboarding profile, and your 24-hour free trial begins automatically. You get full access to all features with a maximum of 20 AI messages during your trial. No credit card required to start.

What happens after my free trial ends? After 24 hours your free trial ends. You will be prompted to choose a subscription plan to continue using Mommy AI. You can choose Pro Mom at $19.99 per month or Elite Mom at $29.99 per month.

How do I cancel my subscription? You can cancel your subscription at any time through your App Store or Google Play account settings. You can also tap Manage Subscription inside the Mommy AI app under the Support tab. Cancellations take effect at the end of your current billing period.

Can I get a refund? Yes. If you are not satisfied with your subscription you may request a refund within 7 days of your initial purchase by emailing askmommyai@gmail.com. Please include your account email and the reason for your request. Refunds after 7 days are not guaranteed except where required by law or through Apple or Google Play refund policies.

How do I delete my account? You can delete your account at any time by going to the Support tab inside the Mommy AI app and tapping Delete My Account. This will permanently delete all your data within 30 days. This action cannot be undone.

Is my data safe? Absolutely. Mommy AI uses enterprise grade security including HTTPS encryption, AES-256 encryption at rest, and Row Level Security so only you can see your data. We never sell your personal information. Read our full Privacy Policy for details.

Is Mommy AI a therapy service?No. Mommy AI is an AI-powered support and wellness tool designed for mothers. It is NOT a licensed therapy service and is not a replacement for professional mental health care. If you are experiencing a mental health crisis please call or text 988 to reach the Suicide and Crisis Lifeline or text HOME to 741741 for the Crisis Text Line.

Why is the AI not responding?If the AI is not responding please check your internet connection and try again. If the issue persists please email us at askmommyai@gmail.com with your device type and a description of the issue.

How do I change my notification settings?Go to the Support tab in the app and tap Notifications to manage your daily affirmation and task reminder notification preferences. You can also manage notifications in your phone Settings under Mommy AI.

What is the Books Hub?The Books Hub is a personal development feature inside Mommy AI. It includes a curated Book of the Month selected by the Mommy AI team, a personal reading tracker where you can log your current book, and a notes journal for reflection. The Book of the Month includes an affiliate link to purchase the book.

How do I update my profile?You can update your profile information by going to the Settings or Profile section inside the app. If you need help updating your email address please contact us at askmommyai@gmail.com.

The app crashed. What do I do? We are sorry for the inconvenience! Please try closing and reopening the app. If the issue persists please email askmommyai@gmail.com with your device model, operating system version, and a description of what happened before the crash. Screenshots are very helpful!

If you or someone you know is in crisis please reach out immediately:

🆘 988 Suicide and Crisis Lifeline — Call or text 988💬

Crisis Text Line — Text HOME to 741741

🚨 Emergency Services — Call 911

You are not alone. Help is available 24 hours a day 7 days a week. 💕